Terms of Service

By accessing and using this website (the “Site”), you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using the Site. If you do not agree with any part of these terms, please do not use our Site.

1. Use of the Site

You agree to use the Site in accordance with all applicable laws and regulations. You may not use the Site for any unlawful purpose or in a way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site.

2. Reservations and Orders

When making a reservation or placing an order through the Site, you agree to provide accurate and complete information. We reserve the right to cancel any reservation or order if we believe that the information provided is false or fraudulent.

3. Payment and Refund Policy

Home Renovations Refund Policy:

• Partial Refund on Cancellations: A partial refund may be provided if the renovation project is canceled before work begins. The cost of materials purchased and any labor already completed may be deducted.
• Refund on Defective Work : If the quality of the renovation does not meet the agreed-upon standards, a partial or full refund may be issued after an assessment by an independent inspector.
• Non-Refundable Deposits: Deposits taken to secure a start date or for materials may be non-refundable, especially for custom orders.
• Change Order Refund Policy: Changes requested by the client mid-project may affect eligibility for refunds, and any refunds will be limited to services not yet provided.

Apartment Rental Refund Policy:

• Security Deposit Refund: The security deposit will be refunded if the apartment is left in good condition, with deductions for any damages beyond normal wear and tear.

Sale of Home Decor Refund Policy:

• Non-Refundable Items: Customized or personalized home decor items are often non-refundable unless they arrive damaged or defective.
• Refund on Damaged Items: If an item arrives damaged or defective, a full refund or replacement

Event Essentials and Planning Refund Policy:

• Deposits are generally non-refundable once the event is booked, as they secure the date and initial work.
• A partial refund of the deposit may be provided if the cancellation occurs well in advance (30 days before the event).
• If the client cancels the event within a specific time frame (more than 30 days before the event), they may receive a partial refund.
• If the cancellation is made closer to the event date (less than 30 days before), no refund will be given, as significant planning may have already taken place.
• Refunds may be available if the event is canceled due to unforeseen circumstances beyond either party's control (e.g., natural disasters, government restrictions).
• In some cases, the client may receive a partial refund after deducting the costs of any non-recoverable expenses.
• If a vendor cancels, the event planner will offer a replacement of equal value or issue a partial refund for the specific service that could not be provided.
• If the client requests a change in the event date, the planner may accommodate the change if availability allows, but no refund will be given if the new date is unavailable.
• A rescheduling fee may apply, and any expenses already incurred will be deducted from any refundable amount.
• Payments made in installments may be partially refundable depending on the stage of planning. Payments covering completed services are generally non-refundable.

4. Intellectual Property

All content, including but not limited to text, graphics, images, logos, and software, on this Site is the property of Shevnna or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or display any part of the Site without prior written permission from us.

5. User-Generated Content

If you submit reviews, comments, or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, and display such content throughout the world in any media.

You are solely responsible for any content you submit and must ensure that it does not infringe on the rights of any third party or violate any laws. We reserve the right to remove or modify any content submitted at our discretion.

6. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

7. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Shevnna. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Shevnna and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, resulting from:

• Your use or inability to use the Site.
• Unauthorized access to or alteration of your data.
• Statements or conduct of any third party on the Site.
• Any other matter relating to the Site.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid, if any, for accessing the Site.

9. Disclaimer of Warranties

The Site and all its contents are provided "as is" without any warranties, express or implied. Shevnna does not guarantee that the Site will be error-free, uninterrupted, or free from viruses or other harmful components. We disclaim all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Indemnification

You agree to indemnify and hold harmless Shevnna, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, losses, or expenses (including attorney’s fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of another party.

11. Modifications to the Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes will constitute your acceptance of the revised Terms.

12. Termination

We may, at our sole discretion, terminate or suspend your access to the Site for any reason, including without limitation, a breach of these Terms. Upon termination, your right to use the Site will immediately cease.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms shall be resolved in the courts of Jamaica.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Shevnna
Rosehall, Montego Bay, St. James, Jamaica
shevnnabusinessolutions@gmail.com
(876) 813-8622